SOLUTION — INSURANCE
Claims processing without the manual re-keying
A single claim file mixes forms, expert reports, invoices, photos and medical certificates — different layouts, different languages, no two alike. Sygnet turns each incoming document into validated, structured data your claims system can consume, with a human review step exactly where confidence is low.
Why claims intake resists automation
Template-based OCR breaks on claims because there is no template: every hospital, garage and expert formats documents differently. Rule-based systems accumulate exceptions until nobody trusts them, and the fallback is always the same — a claims handler re-keying fields by hand.
How Sygnet handles a claim file
Sygnet reads each document like an underwriter would: it classifies the document type, infers the relevant fields, extracts values with a confidence score per field, and locates every value on the source page so reviewers can verify in one glance.
- Automatic classification: claim form, invoice, report, certificate
- Field-level confidence scores — route only low-confidence fields to review
- Cross-document checks: does the invoice total match the claimed amount?
- Every extraction traceable to its exact location on the page
What changes for the claims team
Handlers stop re-keying and start reviewing: the system fills the file, flags inconsistencies between documents, and asks a human only when a field is uncertain. Audit logs record every automated extraction and every human correction — which is exactly what compliance wants to see.
What a processed claim document looks like
Real output shape: one field is missing on the source invoice, so the file is routed to a human instead of being silently accepted.
{
"document_type": {
"label": "Auto claim — repair invoice",
"confidence": 0.98
},
"fields": {
"claim_number": {
"value": "SIN-2026-084312",
"confidence": 0.99
},
"garage_name": {
"value": "Carrosserie Blanchet SARL",
"confidence": 0.99
},
"invoice_total": {
"value": "2 418,60 €",
"confidence": 0.98
},
"vehicle_plate": {
"value": "GD-482-KK",
"confidence": 0.97
},
"repair_date": {
"value": "2026-07-22",
"confidence": 0.99
},
"policy_number": {
"value": null,
"confidence": 0.0
}
},
"validations": [
{
"rule": "invoice_total ≤ claimed_amount (file SIN-2026-084312)",
"status": "pass"
},
{
"rule": "vehicle_plate matches claim declaration",
"status": "pass"
},
{
"rule": "policy_number present",
"status": "fail — routed to review"
}
],
"review_required": true
}NEXT STEP